Returns & Refunds Policy
Our Returns Promise
We accept returns within 30 days of purchase for:
- Unworn items with original tags attached
- Products in their original packaging
- Items with proof of purchase
How to Return
- Initiate Return: Visit tastefulshoe.com/returns-portal
- Pack Securely: Use original packaging with all accessories
- Attach Label: Include the completed returns form
- Post Back: Drop at any Australia Post office
Refund Processing
- Allow 3-5 business days for us to receive your return
- Refunds processed within 5 business days after inspection
- Original shipping costs non-refundable (except faulty items)
Exchange Options
For size exchanges:
- Return original item following standard process
- Place new order for preferred size
- Email us for price protection on sale items
Non-Returnable Items
- Worn or damaged footwear
- Customized/personalized products
- Clearance/sale items marked “Final Sale”
Faulty Products
For manufacturing defects:
- Contact us within 7 days of delivery
- Provide photos of the issue
- We’ll cover return shipping costs
International Returns
- New Zealand customers responsible for return postage
- Refunds issued in AUD (currency conversion fees may apply)
- Allow 2-3 weeks for international returns processing
For full details visit: tastefulshoe.com/returns-faq